Purchases on Get My CV are generally non-refundable unless stated below or required by law. Read this together with our Subscription Terms and Terms & Conditions.
1. Money-back guarantee
In addition to your legal rights, and only where you purchased directly on get-my-cv.com and a money-back guarantee was presented to you at checkout, you may be eligible for a refund if all of the following apply:
- you contact support@get-my-cv.com within 30 days of your initial purchase and before the current subscription period ends;
- you experienced verifiable errors or technical problems with the Service that we were unable to resolve;
- our team reviews the request and notifies you of approval by email.
The guarantee does not cover personal reasons (for example, you no longer want the Service, or it did not match an expectation we did not set) or financial reasons (for example, you did not expect the trial to convert, were unaware that the subscription renews, or did not realise the Service is paid). The conversion date and amount are disclosed on the payment screen before you pay, in the welcome email, and in a reminder three days before the trial ends.
2. Trial conversion charges
The seven-day trial starts with a one-time activation fee of $1.95. Unless you cancel before the trial ends, it converts automatically and your payment method is charged $24.95 for the first month. That date and amount are disclosed before you pay.
A conversion charge is treated like any other charge: it is refundable only under the guarantee in section 1, under section 4 for consumers in the EU and EEA, or where the law requires it. The way to avoid it is to cancel before the trial ends, which takes two clicks from your account page.
3. General
Except as set out in this Policy or required by law, payments are non-refundable and non-exchangeable. Cancelling stops future charges; it does not refund a period already paid for.
4. Consumers in the EU, EEA or UK
If you are a consumer in the EU, EEA or UK you have 14 days from the conclusion of the contract to withdraw from it without giving a reason and without cost. To withdraw, email support@get-my-cv.com from the address on your account before the period expires; you may use the model withdrawal form but are not required to. We reimburse eligible amounts within 14 days, to your original payment method.
Where you expressly asked us to begin performance during the withdrawal period and acknowledged that you thereby lose the right of withdrawal, no refund is due for digital content already supplied; for services not yet fully performed, any refund is proportionate to what remains, unless the Service was defective.
5. Contact
[COMPANY NAME]
[REGISTERED ADDRESS]